I am not talking about water in the basement, our soon to break down stove, the noisy/gas leaking hot water heater, our leaky kitchen faucet or even the big screen TV that just up and died on us last week. And my car AC that needed replacement? I am so over that! Until now, I have been just taking a deep breath and telling myself that shit happens (pardon the language!) However, I am going to tell you what has my blood boiling today!!
The problem started on February 15, when I booked our November flight to Florida, using our NWA World Perks points. Woohoo, a free trip, finally!! You see, before that day, every time I tried to use my points, there were no available seats! It had become almost impossible to find a flight that was not blocked! So, this time I decided to call far in advance, nine months to be exact! I could have had a baby in 9 months, certainly that would be enough time to find a flight that wasn’t blacked out!!
I was determined not to hang up the phone until I got confirmed dates. As I gave them one date after another, they continued to tell me (over and over), that there was nothing available on that day. Finally I said: “You tell me when I can use my points and fly for free!!!” She had ONE day that we could travel to Florida, and ONE day we could return. Forget about direct flights—that was only in my dreams!! They have us stopping twice on the way there! And on the way home? The only available flight leaves Orlando at 6:30 a.m., which meant we had to leave Cocoa Beach at about 2:00 a.m. to get to the airport on time!! But only one extra stop on the way home!!
Like I said, I was determined to use our points and THAT WAS FINAL!! So I booked—despite the fact that our normal 2 week trip has now been reduced to a 1 week trip, which included 2 days lost to travel!! But really, my main man and I remained positive!! We looked at this as an adventure!! Woohoo!! And we beat the system—we actually got to claim our 2 free tickets!! Life was good! Since we booked in Feb, I have already received 4 schedule changes, and it is only July!! I wonder how many more there will be before we go!
By the time we booked those flights, hubby and I had already decided to stop using our “NWA-World Perks” Card, but instead we took out 2 new cards (one personal and one business) that gave us cash back! This would be much better. We would take the cash, put it into a savings account, and only use the money for travel tickets!! What a perfect plan! That way, I could shop for cheap tickets, on ANY airline, and not have to worry about blackouts! The best of all worlds! We agreed that we would put away the US Bank Perks cards (business and personal) and only use the new ones. So that is what we did. A couple final bills came to us that only included the “auto pay” transfers that I had set up with various companies such as telephone, cable, and business distributors. As the bills came to me, I called and gave them my new number. After that, I stopped getting bills from US bank, and we lived happily every after!!
WRONG!!! Everything was transferred on the personal account, however there were a few of my business distributors that still had my old card number. Oops!
After the March statement, I never received another bill or correspondence from US bank, until June 25. It was an automated urgent message informing me that there was a problem with my account and I should call back immediately. As I entered the requested numbers, I was asked to hold the line for the next available operator. Finally when “the next available” came on the line, I was shocked at what I heard!!
The usual questions were asked: “What is your name? What is your card number? what is the zip code on the account? Well, up to the last question, I was giving all the right answers! But when I was asked my zip, I was told it was the wrong answer! “What do you mean it’s wrong—I should know my own zip code”!! (But then of course I actually had to look at my address just to make sure, since I am getting old, if you know what I mean-LOL!!) But I was right!! I had given her the right number!! But she insisted that was not the zip on the account. “We have been living here for 4 years—that is our zip code!!” I said. At this point, my heart started racing! Then when I told her my address, she insisted that it was not the one on my account!! For a minute I thought my identity had been stolen or I was in the Twilight Zone!
Finally I gave her a zip that matched!! But it was not my current zip! It was my old zip, and address, from 4 freakin’ years ago!! I was definitely shocked and appalled! How could this happen?? All I knew for sure was that since I was not physically using that card, and I was no longer receiving monthly statements, I must have given the new number to all my peeps! How wrong I was!!! My first reaction was that someone else was using my number, but when she started to tell me what was charged, I knew they were mine, and I had just forgot to give a couple of my contacts the new number! YIKES!!
I spent hours on the phone trying to find answers, have the account re-directed to the right address and get copies of these bills so I could check them out and get them paid immediately. It also took much time to convince these same people that I should not have to pay any late fee’s or interest charges, since I have always paid my bill ON TIME and IN FULL and BEFORE THE DUE DATE!
I had them fax copies of the bills to me. After checking to make sure the charges were all legitimate, I paid the bills over the phone. They told me that since it was apparently their fault, credits would go through for the late fees and interest, on the next bill which I should be receiving shortly, now that they had the correct address. The June statement came to the right address, so that should have been the end of it. NOT! I received the June statement and it did show credits for 2 late fees and 1 interest charge, but there was still one interest charge on this statement that should not be there!
Now, this is the kicker: I called to have it removed before paying the bill and after entering my information, the operator came on the line and told me I had entered the wrong zip code!!! Grrrrrr!! ONCE AGAIN they changed my billing address to the old one!! Can you even fathom that??? I sure couldn’t. I could feel my blood pressure rising, as I went through my story over and over again, and kept being transferred to different departments! Finally, I was connected to someone who sounded like they knew what they were actually doing! He explained that the first person who changed my address back to the current, only changed it in one location, and it needed to be changed through out the entire system! He was extremely confident that he had now taken care of the problem for good, and I should have no more problems, and that I should wait 2 days, and then set up an “on-line” account, so I could keep track of any future activity!! I decided that I did need to do that, just to make sure all was good in “Perk” land!
This brings us up to this morning. I went onto the i-net to register for on-line banking. And once again, after putting in all my vital statistics I kept getting denied! This happened 3 times before I decided to just call and ask what the problem was. Yup!! You guessed it!!! Apparently I was putting in the wrong zip code since the one on my account was my old zip, which belonged to the old address that was currently on my account!!! How could this keep happening!!! Honestly, I really thought that after the hours I spent yesterday, we finally had everything corrected.
Again, as I felt the BP rising, and my heart beating out of my chest, I had to repeat my whole story to not only that person, but to 2 more people as I kept getting transferred! After 2 more hours of explaining, demanding answers and looking for guaranties that this would NOT happen again, I was finally told that to insure this from not happening in the future, it would be necessary for me to physically go into a US Bank and only then would this problem be permanently corrected!! So now, I have another couple of hours of waiting and explaining to look forward to tomorrow!
Now you are probably thinking that I should just close this account and be done with it!! But since I booked our last trip, I actually still have enough perk points to almost book 1 more or at the very least, be able to use toward a rental car. And I really hate when I have something free coming and I don’t use it!! But I can guarantee you that once I use every last p0int that I can—I will officially close it out! But in the mean time?? How many more hours will I have to waste? Any guesses??
And now that I got my compensation, I am not sure what to do with it! First of all , they sent like 6 giant candy bars, and about 10 boxes of cookies!! Out of all the candy bars, there was only 1 that was true dark, dark chocolate (which is what I like)
Of course that didn’t keep me from eating a few more! (Chocolate=yum!) But the cookies?? I do not eat cookies. Hubby might eat a couple , but most of them we will just give away to the kids/grandkids, or Jerry will take them to work. And really, it is not like they are bad cookies, it is just something that I have no use for. 

